Who we are
Our website address is: https://www.fortroadnewhaven.org.
How we use your information
Lewes District Council and Eastbourne Borough Council are Data Controllers. We collect and process personal information about you in order to provide public services. This privacy notice explains how we use and share your information.
Why do we collect information about you?
We need to collect personal information in order to:
- Deliver the service you requested
- Allow us to undertake statutory functions and meet legal obligations
- Confirm your identity to provide some services
- Contact you by post, email or telephone
- Understand your needs to provide the services that you request
- Update your customer record
- Prevent and detect fraud and corruption in the use of public funds
- Where you have agreed to this, for the purpose of consulting, informing and gauging your opinion about our services
- Where necessary to protect individuals from harm or injury
We will only process personal information about you if one of the conditions below applies:
- You have given your consent
- For the performance of a contract with you
- If there is a legal obligation
- If it is for a task carried out in the public interest
- If it is in your vital interests
- Or, in certain circumstances, if it is in our legitimate interest to do so
The personal data we collect may include:
- Identity data – name, title, date of birth, marital status, gender and unique identifiers (such as your National Insurance number)
- Contact data – home or business address, email address and contact telephone numbers
- Financial data – financial and payment information such as your bank account details
- Communications data – this includes your preferences in how you like to receive information and communications from us, for example, whether you wish to receive information about other services we provide
Information sharing
We are working to make our record keeping more efficient to be able to provide relevant services more quickly across Lewes and Eastbourne. Your customer record may comprise of your name, address, date of birth, gender, contact details (telephone/email), information which can be used to confirm your identity, a brief summary of your contact with the council, an indicator of the services used, and a customer reference number.
We may need to pass your information to other people and organisations that provide a service on our behalf. These providers are obliged to keep your details securely and in line with data protection laws and use them only to fulfil your request.
We may disclose information to third parties where it is necessary, either to comply with a legal obligation, or where permitted under data protection laws.
Where we need to disclose sensitive information such as medical details to a third party, we will do so once we have obtained your explicit consent, or where we are legally required to. We may disclose information when necessary to prevent risk of harm to an individual.
At no time will your information be used for marketing or sales purposes without your prior explicit consent
Your data will not be sent or stored abroad
Using our website
If you are a user with general public access our website does not store or capture personal information, but merely logs a number called your IP address which is automatically recognised by the system.
The system will record personal information if you:
- Subscribe to or apply for services that require personal information
- Report a fault and give your contact details for us to respond
- Contact us and leave your details for us to respond
We employ cookies to help log visitors to our website. A cookie is a small plain text file and is temporarily located in the browser directory on your computer. You can reject the use of cookies, or delete existing cookies but this may affect how the site functions and prevent the use of some websites. By rejecting/deleting cookies the next time you visit the website will treat you as a new user and you may be asked to provide information that you have previously submitted.
We use live chat software on our website. This is provided by ICS.AI, a 3rd party UK based Software Company. Information regarding how the data is processed and stored is available to download at the bottom of this page.
Links to other websites
This privacy notice does not cover the links within this site to other websites. We encourage you to read the privacy statements on the other websites you visit.
How we protect your information
Our aim is not to be intrusive and we will not ask irrelevant or unnecessary questions. The information you provide will be subject to measures and procedures to make sure it cannot be seen, accessed or disclosed to anyone who should not see it.
We have information governance policies that define our commitments and responsibilities to your privacy. We provide training to staff that handle personal information and may treat it as a disciplinary matter if they misuse or do not look after your personal information properly.
We will not keep your information longer than it is needed for, or where the law states how long it should be kept. We do this in line with the Local Government Association retention guidelines. We will dispose of paper records, or delete electronic personal information in a secure way.
Your rights
You are entitled to request a copy of any information about you that we hold. These requests can be made verbally or in writing.
If the information we hold about you is inaccurate you have a right to have this corrected and you have the right to request completion of incomplete data.
You have the right to request the erasure of your personal data in certain circumstances (‘right to be forgotten’).
You have the right to request that we stop, or restrict the processing of your personal data, in certain circumstances. Where possible we will seek to comply with your request, but we may be required to hold or process information to comply with a legal requirement.
You have the right to object to the processing of your personal data in certain circumstances. We may still be required to hold or process information if there are legitimate grounds for doing so.
We may not be able to provide the service you have requested without your personal data.
We will not make decisions about you based on automated processing.
If you are dissatisfied with how the councils have used your personal information you have a right to complain to the Information Commissioner’s Office at casework@ico.org.uk.
If you email us we may keep a record of your contact and your email address and the email for our record of the transaction. We recommend that you keep the amount of confidential information you send to us via email to a minimum and use our secure online services instead.
Data Protection Officer
Our designated Data Protection Officer is Oliver Dixon, Senior Lawyer.
Contact Details: Email: accesstoinformation@lewes-eastbourne.gov.uk
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.